When shopping online at The Eternity Rose, we want to ensure that our customers are satisfied with their orders by offering a 100% money-back guarantee, as long as the products are returned within 90 days of purchase.
To open a claim for return, simply send us an email before 90 days from the invoice date expires, provide your billing number, and advise us that you are returning your item. Then post your item back to our specified mailing address. You will receive a full refund with no questions asked. We have sold thousands of items worldwide, and have only had to deal with a proportionately minor handful of returns. The Eternity Rose is proud of its irresistibly charming art pieces, as described on our website, to fit the customers’ needs.
Our specialists have an astonishing wide range of expertise when it involves the rare-earth element plating of roses. Our greenhouse caretakers understand the precise moment when a rose reaches its peak of beauty, and prepare for this amazing 60-step preservation process. The team is seriously committed to creating the highest standard of products, in terms of aesthetic appeal and longevity. Thus if you, our valued customer, happens to be dissatisfied with any item bought for whatever reason, we'll either replace the product or give you a full refund. It will be your decision.
Our 100% money-back guarantee is made explicitly clear on our website to make sure that it’s entrenched in the minds of our staff members, merchants, consumers and dealers. Our lifetime warranty characterizes our company pride that we apply to our products, to our brand, and of equal importance, to our client services. We understand just how imperative it is to provide a flawless gift of art that is enjoyed by millions, and is deemed exceptional in the presentation and quality.
From beginning to end, we continually endeavour to guarantee that our manufacturing processes in preservation and plating adhere to the gold standard of quality control. Indeed, our items have ended up on display in the homes of nobles and royals across the world. It is therefore crucial that we ensure that every item which exits our factory is truly superb in its workmanship, and reinforces the remarkable track record we have developed over time for top quality.